WHERE IS THE VILLAGE?
It is 2 km south of Ubud on Jalan Hanoman, going south toward Lodtunduh. We are on Jalan Pengosekan Kelod. Most of the local people know our place near Rumah David, Sanctuary so mentioning Rumah David might give more hints to local people of where we are.
HOW FAR IS IT TO THE CENTER OF UBUD OR YOGABARN?
It's 2 minutes by taxi or scooter; 20-30 minutes on foot, depending on your pace.
HOW CAN I GET THERE FROM THE AIRPORT?
Airport pick up/transfer can be arranged for you and the fee is IDR Rp. 350.000,00 (around $ 39). If you arrive late at night, we highly recommend you to arrange an airport pickup/transfer. The airport pickup for Candidasa is 450,000 (around $49), but we HIGHLY recommend it as drivers who are not from the area have difficulty finding the house.
DO I HAVE TO MAKE A DEPOSIT TO SECURE MY BOOKING?
Yes, we require a 50% non-refundable deposit which can be paid by credit card or PayPal. Final payment must be made 30 days before arrival. All prices are quoted in USD.
WHAT IS YOUR CANCELLATION POLICY?
A full refund, minus administration of 5% will be given with a 60 day notice before arrival.
HOW CAN I MAKE MY PAYMENT?
Payment can be made by PayPal or bank transfer There is a 5% handling fee for Paypal. This fee, added to your bill, will be due and payable, to us, upon your arrival at the Village. For a bank transfer, please contact us for details.
WHAT IS YOUR CHECK IN AND CHECK OUT TIME?
Our check in time is 1:00 PM, check out time is 11:00 AM. Late check out can be booked for 50% of the day rate. Late check out is until 06:00 PM.
WHAT ABOUT TAXES?
The 10% government tax is the same for all rentals in Ubud as we are registered unit in Bali and 5% is a service fee.
CAN WE RENT ON MONTHLY BASIS?
Yes, monthly rentals can be arranged, with the best times being during Low Season as we are usually very booked in high season. For high season, we would advise you to make a very early booking confirmation.
DO YOU CHARGE EXTRA PERSON FEE TO CHILDREN?
We charge the extra person fee to children above 2 years old. The fee is a recognized hotel standard and we employ it as well.
DO YOU HAVE INTERNET ACCESS?
We have WIFI all over the property and it is FREE!
DO YOU HAVE KITCHEN FACILITIES?
Yes, each unit has a refrigerator. Joglo Ganesha, Joglo Saraswati and Lotus Lumbung have double burner stove tops. Rumah Kampung and Rumah Tinggi have single burner stove tops. We do not have ovens (too hot in Bali to do that!). We also provide free bottled water.
DO YOU HAVE AIR CONDITIONING OR FAN?
Every house has air-con in the bedrooms, but we do ask to conserve energy, that if you are to be out all day to turn your air con off. The room cools very quickly when you return. The two leveled houses -Joglo Ganesha, Joglo Saraswati and Lotus Lumbung- have fans in the living rooms.
CAN WE ARRANGE FOR A DRIVER AND BABYSITTER?
Drivers are available and can be arranged upon your request. The cost varies on whether you will use them in town or out of town trips. This would be something you need to discuss directly with the driver. We do have drivers that we recommend.
We can help to find you a babysitter. Most Balinese have an aunt or sister who needs work, but this is something we do not usually "provide" but happy to help with. Therefore an advance request would give us sometime in order to help you find a babysitter.
I'M TRAVELING WITH MY CHILDREN, DO YOU HAVE ANY THOUGHTS ABOUT THAT ?
We do have open floor plans for sleeping downstairs and one should consider the age of their children and whether this will be suitable for them. Take a look at our website photos. We also can provide a roll away bed for them, in your Master Bedroom, if you need it. We DO appreciate your considering the other guests with regard to noise.
WHAT ABOUT MEALS ?
Breakfast is included and there is a menu in the unit to choose your breakfast from. There are grocery stores and health food stores in Bali where you can buy your own groceries. There is also a wide variety of restaurants you can call for home delivery.
WHAT ABOUT CELL PHONES ?
One of our special services is that we rent out cell phones for your use for $ 20 a week. This allows you to be connected with us, the world and makes your stay in Bali a lot easier. There is $ 40 deposit required. Ask our staff to arrange this for you.
WHAT SIZE ARE THE BEDS ?
King Bed 200 cm by 200 cm
Queen Bed 180 cm by 200 cm
Full Bed 160 cm by 200 cm
WHAT ABOUT LAUNDRY ?
If you want to have your personal laundry washed, you can bring it to a local laundry service (very cheap). The turn around is about 1-2 days.
IS THERE A BATHTUB?
No, sorry we do not have bathtubs, but there are hot standing showers.
HOUSEKEEPING AND CONSERVATION
The members of Sanctuary, The Village invite you to join our community pledge to help preserve our precious energy resources, protect our environment and help save our ocean. You can assist our conservation efforts by re-using your bath linens whenever possible. If you would like them replaced, please place them in the basket provided. In keeping with this conservation plan, Sanctuary, The Village air fluffs your bed linen daily and replaces them every third day.
Also, as mentioned earlier, please turn your air con off if you are going to be out of your room. Thank you.
Rupiah is the local currency. Euro, US$ cash, or travelers checks are recommended, credit card are widely accepted. There are also many ATM's from which cash be obtained using your credit cards or ATM.
Between April and October, the humidity is low with an average temperature of 27 degrees Celsius. The weather becomes warmer and the humidity higher between November and March, with tropical rainfall and periods of bright sunshine. The average daily temperature during this season is a constant 32 degrees Celsius. In the mountainous areas of Bali, expect the weather to be cooler and wetter.
Travelers from foreign countries must have a passport that has a validity period for at least six months and in some cases, visa as well, except for citizens from ASEAN countries. With the new immigration policy, travelers from some thirty countries can be provided with visa on arrival; valid for a stay of a maximum period of 30 days.
CUSTOM AND TRADITIONS
Proper clothing is required to be worn if visiting a temple and it is normal to remove shoes when entering a temple or private house. Dress casually in light clothes, as the weather is warm to hot throughout the year.
220 V AC